What kind of Customer Service will it take for you to believe that the agent really cares about you?
Asked by Ronindog
I am currently working in Customer Service and I really want to do good in my job. If you were a customer, what do qualities would you ask for so you'd know that I am sincere about providing you good service?

Best Answer:
Too listen so well that you keep asking questions until you thoroughly understand the problems I'm having. THE GOLD STANDARD: you are willing to suggest something less expensive because it is a better fet for my real issues as discovered by your conversational questions. This is called "selling down (in price) to quality (when the high quality or best bargain costs less)."

To listen carefully to what I request, repeat it back to me to make sure you've got it right and explain anything else I need to know about the service or product that I may not like or understand. Clear communication.
Answered by jeepwife4ever

Mow my lawn and take the trash out... just kidding. remember my name, thank me, tell me to have a good day. Those are BASIC and no one does it. Not Walmart employees not telemarketers. As much as I spend, they should greet me at the door and know my name!
Answered by jhall_photography

Well, it depends on what type of business your work is in. There are many variables, but the most noted is your ability to understand the problem and to readily admit your limits of authority and knowledge. There is nothing more irritating than to have a problem, and find that the person you are dealing with has no idea how to help, or fix it, or that they promise something that do not have the authority to do. Think about it... You have a problem with something you purchased and you take it back. The person tells you that you can return it only to find out when you do the store policy states, "all sales final". What pisses you off more: being told you can when you can't, or going back to the store to find out you couldn't? My guess, going back to the store. The clerk was not knowledgeable and misled you. How about if they said, "I don't know, but I will ask, hold on" and then told "no". Not every industry has the "customer is always right" motto. So the business your in really makes a difference
Answered by jv1104