RETAIL COLLECTIONS MANAGER: Aaron's

We are seeking a high-energy Customer Accounts Manager who is interested in career advancement. This position is a training ground for future General Managers. Collection experience is a must, as you would be responsible for contacting customers whose lease agreements have expired. Telephone and field contacts are daily activities for this position. You must have a proven track record in problem solving.

As a Customer Accounts Manager you will be responsible for:

• Immediate contact of all customers who have not renewed their lease agreement(s)
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Document all customer promises and update customer information in the store computer system
• Monitor the accuracy of customer classifications according to customer payment history and habits
• Payment frequency changes to General Manager based on customer payment history
• Maintain updated accurate customer information
• Supervise, develop and schedule the activities of Accounts Advisers
• Recommend the use of extensions and rebuilds to the General Manager for endorsement
• Confirm customer identification, collect money and obtain customers’ signature on lease agreements
• Update goal board daily
• Facilitate non-renewal returns authorized by GM
• Review and close lease agreements with customers

There is HUGE growth potential with our GM's salary not being capped