Position Overview
While upholding department and company policies, the Manager, Process Management role is to meet or exceed performance goals by providing guidance, mentoring and training to their team. This includes working with other teams to establish process links and best practices.
The responsibilities include establishing and refining processes and measurements, managing daily workflow, point of escalation for and resolution of issues, training, scheduling and ensuring office and teams are adequately staffed. Validation that work is completed in a compliant manner along with maintaining a robust quality assurance program.
Essential Job Functions
Adhere to department and company Policies and Procedures
Manage daily workflow to performance goals
Understand and meet customer expectations, ensure quality customer service
Ability to maintain high degree of motivation in team members to retain focus of providing highest levels of client satisfaction.
Provide guidance, mentoring and training to team
Serve as point of escalation and resolution for problem files
Drive Key Performance Indicators to required levels
Responsible to ensure new hire training is provided, and ongoing training as needed
Provide mentoring and guidance to associates daily work
Collaborate with other managers to establish and implement best practices
Work with other managers to establish input and output requirements to ensure success of other areas
Develop, implement and monitor quality assurance checks within respective areas of responsibility to ensure work is completed within established turnaround times and while meeting all quality and compliance standards
Perform duties while upholding leadership traits and qualities
Support management of Vendors
Serve on Focus Group committees as needed
Support manager with HR administration duties including interviewing, hiring, coaching, counseling, performance appraisals, and disciplinary actions for staff in accordance with guidelines and as directed by Corporate Human Resources.
Other Job Functions
Create and or support a fair but fun working environment/culture
Ensure organization is maintained with daily work and management
Ensure effective communication to staff and management
Demonstrate positive and productive attributes in support of new initiatives
Requirements
3+ years in management role and/or demonstrated ProVest work experience equivalent
Effective written and verbal communication skills
Proven ability to lead and motivate teams
Ability to multi-task and maintain organization in a fast paced, changing environment.
Highly proficient with Microsoft office programs including Excel spreadsheets and PowerPoint
Bachelors degree preferred
Proven ability to define and implement process improvements that create efficiencies, expense savings, quality improvements through effective project management and use of technology
Other Skills/Abilities
Must be driven and demonstrate ownership of daily work performance and team functions
Demonstrated conflict resolution skills
Ability to manage change
Ability to motivate a team
Results orientated
Ability to proactively identify problems within the team and form solutions based on facts and behaviors
Reporting to this Position: Dedicated team members as determined by senior management
Physical Demands & Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually minimal.
General sign-off: The employee is expected to adhere to all company policies.
We offer a very competitive benefits package, including 100% company paid employee health insurance.
To apply to this position please follow this link: https://home.eease.com/recruit/?id=472717
NOTE: ProVest LLC is a Drug Free Workplace and an Equal Opportunity Employer
