Customer Service Representative
Job Overview
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National is the company of choice for experienced truck drivers &
owner operators. Schneider offers truck drivers: Job Description JOB SUMMARY: The role of the Customer Service Representative (CSR) is to manage a segment of the SNI customer base within a team to achieve specific key factor goals. The CSR will handle a variety of service requests and issues independently. This is accomplished by having a comprehensive understanding of all procedures, systems, and equipment used daily. Responsibilities include soliciting freight, resolving problems and building a solid working relationship with all customers in order understand their total service needs.
DUTIES AND RESPONSIBLITIES: 1. Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to: 2. Generate freight according to solicitation plans 3. Takes complete ownership of load from beginning to end 4. Develop and maintain relationships with customer base 5. Accepts freight based on flow and market balance 6. Track turned down freight 7. Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner. 8. Anticipates problems and acts pro-actively to solve them. 9. Participates in quality projects to support customers needs. 10. Ensures all computer information is accurate and up to date 11. Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency. 12. Provides back up support to other CSR’s on the team to eliminate any customer hold time. 13. Is a positive role model for other team members providing support and enthusiasm.
EXPERIENCE AND SKILL REQUIREMENTS: 1. Minimum high school education and customer service and/or operations experience. One year or more of college or business school preferred. 2. Solid judgment and problem-solving skills and a proven record of taking the initiative and responsibility in using those skills effectively, both individually and as a member of a team. 3. Ability to function in a high-stress environment. 4. Ability to work equally well on an individual basis or in a team environment. 5. Computer skills including Windows. 6. Ability to plan and organize activities efficiently. 7. Demonstrated ability to communicate and listen effectively with people of diverse opinions and backgrounds. |
